Executive Education — On-Campus Courses
Logistics Performance, Cost, and Value Measures
WHO SHOULD ATTEND THESE COURSES
- Buyers & Planners
- Customer Service Managers
- Distribution Operations Managers
- Import/Export Managers
- Industrial Engineers
- Logistics Directors
- Logistics Managers
- Logistics Project Managers
- Manufacturing Analysts
- Manufacturing Engineers
- Material Managers
- Operations Managers
- Planning Managers
- Procurement Analysts
- Procurement Managers
- Shipping Managers
- Supply Chain Managers
- Traffic Managers
- Supply Chain Vice Presidents
- Warehouse Operations Managers
PROGRAM DESCRIPTION
Logistics is now looked upon as a key corporate leverage point for simultaneously increasing shareholder and customer value. Unfortunately, the formal links between logistics performance, cost, and value are not yet well defined.
In "Logistics Performance, Cost, & Value Measures" we describe and demonstrate how improving logistics performance in customer service, fill rate, response time, inventory turns, receivables, transportation efficiencies, and warehousing productivity translate into operating and capital cost reductions and increased shareholder value.
We define the link between logistics performance, cost, and shareholder value; define a full and complementary set of logistics performance benchmarks; and demonstrate how to use logistics performance gap analysis to justify new logistics initiatives.
WHAT YOU WILL LEARN
- Characteristics of effective performance measurement systems
- How to Define Metrics
- How to Set Effective Targets
- How to Setup a Logistics Performance Measurement Program
- How to Define Data Requirements for Performance Measurement
- How to implement logistics performance measures
- How to benchmark logistics performance measures
- How to develop balanced and comprehensive logistics performance measures
- How to use logistics performance measures for project justification
- How to measure the financial, productivity, quality, and cycle time performance for supply chains, logistics operations, customer service, inventory management, procurement, transportation, and warehousing
PROGRAM DIRECTOR
Edward
H. Frazelle, Ph.D., founding director of the Supply Chain & Logistics Institute (SCL) at
Georgia Tech and President and CEO of Logistics Resources International,
has trained more than 20,000 professionals in the principles of world-class
logistics and has assisted more than 100 corporations and governmental agencies
in the U.S., Canada, Europe, Japan, and South America in their pursuit of
world-class logistics. He has authored, co-authored, and contributed to seven
books and has written numerous logistics-related articles which have appeared
in various professional publications. He is a popular speaker at logistics
conferences and symposiums both in the U.S. and abroad.
COURSE OUTLINE
Introduction to Logistics Performance Measurement
- Motivations to Measure
- Ways to Measure
- Characteristics of Successful Measurement Systems
- Defining Metrics, Setting Tangents, and The Process of Management
- The Ins and Outs of Benchmarking
Logistics & Supply Chain Performance Models
- Total Corporate Performance Models
- Logistics & Supply Chain Scoreboards
- Logistics Activity Based Costing
- Linking Individual Performance to Total Logistics Performance
Total Logistics Performance Metrics & Benchmarks
- Finance
- Logistics Value Added, Total Logistics Cost, Total Logistics Cost Ratios, Total Landed Cost
- Productivity
- Logistics Hours per Order
- Quality
- Perfect Order Percentage
- Cycle Time
- Total Logistics Response Time
Customer Response Metrics & Benchmarks
- Finance
- Total Cost to Serve, Total Response Cost, SKU Profitability, Customer Profitability, Customer Lifetime Value
- Productivity
- Customer Service Transactions per Hour
- Quality
- Order Entry Accuracy, Order Communication Accuracy
- Cycle Time
- Order Entry Time, Order Processing Time
Inventory Management Metrics & Benchmarks
- Finance
- Inventory Valuation Techniques, Inventory Carrying Cost, Inventory to Sales Ratios, Gross Margin Return on Inventory
- Productivity
- Inventory Turn Ratios, Inventory Planner Productivity
- Quality
- Forecast Accuracy, Inventory Accuracy, Fill Rates, Inventory Performance Index (IPI), Inventory Quality Ratio (IQR), Order Communication Accuracy
Supply Management Metrics & Benchmarks
- Finance
- Total Cost to Receive, Vendor Total Logistics Cost
- Productivity
- Purchase Orders per Hour, Buyer Effectiveness Index
- Quality
- Vendor Fill Rates, Perfect Purchase Order Percentage
- Cycle Time
- Purchase Order Cycle Time
Transportation Management Metrics & Benchmarks
- Finance
- Total Transportation Transportation Cost & Cost Ratios, Transportation Activity-Based Costing
- Productivity
- Vehicle & Container Utilization, Driver Productivity, Carrier Management Productivity
- Quality
- On-Time Arrival Percentage, On-Time Departure Percentage, Perfect Delivery Percentage
- Cycle Time
- In-Transit Times, In-Transit Time Variability
Warehouse Metrics & Benchmarks
- Finance
- Total Warehousing Cost, Warehousing Cost Ratios, Warehouse Activity Based Costing
- Productivity
- Storage Density, Operator Productivity Measures, Material Handling Equipment Utilization, Dock Utilization
- Quality
- Putaway Accuracy, Inventory Accuracy, Picking Accuracy, Shipping Accuracy
-
Cycle Time
- Dock-to-Stock Times, Warehouse Order Cycle Time
Logistics & Supply Chain Project Justification Techniques
- Logistics Performance Gap Analysis
- Logistics Impact Analysis
Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.
REGISTRATION
- ON-LINE: Register Online via the GT Executive Education website.
- FAX: Send the registration form along with your credit card information to (404) 894-8925. This line is available 24 hours a day.
- MAIL:
Georgia Institute of Technology
Executive Education—R
P.O. Box 93686
Atlanta, Georgia
30377-0686 - CALL: (404) 385-3501 between 9:00a.m. and 4:00p.m., Eastern time. Have your credit card and registration form handy to aid in this process.
PROGRAM FEE
The program fee of $2700 includes continental breakfasts, lunches, breaks, and all classroom materials. Checks made payable to Georgia Tech are accepted for payment, as well as VISA, MasterCard, American Express, or Discover cards. Note that your credit card will be charged as soon as your registration is received. Registrants should make payment arrangements prior to the start of the program. Advance payment arrangements are required to guarantee your place in the program. If a program registrant must cancel, a substitution or transfer to another program can be made.
If the Supply Chain & Logistics Institute must cancel a program, registrants will receive a full refund. Georgia Tech, however, cannot assume the responsibility for other costs incurred. Due to program enrollment limits, early registration is encouraged. Registrations will be acknowledged by a letter of confirmation from Executive Education.
DISCOUNTS
A discount is applicable to:
- SCL Alumni (anyone who has attended a SCL course): $2450
- CSCMP (Council of Supply Chain Management Professionals), AST&L, INFORMS, NASSTRAC, and the Atlanta Supply Chain Leadership Council. : $2450
- Education Partners: $2150
PROGRAM LOCATION AND ACCOMMODATIONS
This program will be held at the Georgia Tech Global Learning Center located at 84 5th Street, NW, Atlanta, Georgia. The GLC is the new home for all SCL courses at Georgia Tech. Visit the Global Learning Center at http://www.gatech.edu/techsquare/.
To receive the discounted room rate, registrants must call the hotel at (800) 706-2899 and indicate their association with the Georgia Tech program. Reservations made through a travel agency will not be discounted.
CONTINUING EDUCATION UNITS
This program meets criteria for the nationally accepted Continuing Education Unit (CEU). Each participant completing the program will earn 2.4 CEUs and a program certificate. A certificate of completion, showing the accumulated CEUs earned, can be requested by emailing ceu-request@dlpe.gatech.edu.
CERTIFICATE PROGRAM
Participants who complete multiple SCL courses can qualify for the Supply Chain & Logistic Certificate. Learn More
CANCELLATION AND REFUNDS
To cancel your registration and receive a full refund, you must call Executive Education at (404)385-3501 at least 10 business days prior to the course start date. A course cancellation received fewer than 10 days prior to the course start date will be refunded the registration amount, less $50 to cover the costs of materials and facilities. If you do not call Executive Education to cancel your registration and do not attend the course, you are still responsible for the full registration fee.