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Systems Operations in Health and Humanitarian Response

Special Note

This course is offered in a hybrid format with content presented both in the classroom and online (before, during or after the classroom meetings). Registrants must complete an online pre-course prior to attending the classroom course. Click here for information about the online pre-course.

For course-related questions, please email the Center for Health & Humanitarian Systems.

Course Description

Despite having common goals, often the lack of cooperation and coordination between humanitarian organizations results in procurement and allocation inefficiencies. As a result, a systems view of a humanitarian effort is needed to ensure appropriate use of scarce resources to meet the goals at hand. This course will focus on conceptual and modeling skills to understand and effectively manage humanitarian response from a systems perspective. Models will address system characteristics (e.g. demand dependencies) that drive system dynamics and policies to regulate performance. Course topics include methods for improving coordination and collaboration, addressing demand dependencies and reliably measuring and evaluating system performance.

Who Should Attend

Tactical and strategic members of non-governmental organizations, private corporations involved in the humanitarian relief efforts, U.S. federal government employees, U.S. state or local government employees, humanitarian foundation members, program managers, directors of field operations, disaster relief managers, director of logistics and inventory, and logistics officers

How You Will Benefit

Upon completion of this course, you will be able to:

  • Describe and model the impact of demand dependencies among the many partners within a health or humanitarian response.
  • Identify methods for mitigating or reducing inventory variability and costs through information sharing among supply chain partners.
  • Identify opportunities for coordination within organizations and collaboration across organizations for increased efficiency and improved outcomes.
  • Describe the strategic behavior of decision makers and the impact of the market (or contract) structure on the participant's actions and the overall system dynamics.
  • Define evaluation metrics in alignment with the system goals and structure system operations and incentives that address and evaluate these metrics.
  • Provide immediate impact to their organization through learnings gained from applied and real-world case studies
  • Learn to bring NGOs, businesses, and/or government entities together to enhance collaboration, cooperation, and communication
  • Discover current trends and procedures to help their organizations and team members get ahead and stay ahead of the curve
  • Build a critical knowledge base to make tactical decisions around inventory, routing, and distribution
  • Deliver best-practices to measure and evaluate outcomes of humanitarian relief efforts
  • Ultimately transform the humanitarian sector with increased capacity to participate in planning and strategic decision-making for effective supply chain management

What Is Covered

Pre-Course Activities (5 hrs) - Online via GTPE platform
Classroom Activities (2 days) - Georgia Tech Global Learning Center

NOTE: Pre-course activities will conducted online using the HELIX platform online learning management system. Access instructions will be provided to registrants when details become available.

Pre-Course Activities - Conducted online via GTPE platform

Coordination and Collaboration – 2 hours
Game Theory/Incentives – 1 hour
System Dynamics - 2 hours

Classroom Activities

Day 1

  • Coordination and Collaboration

Day 2

  • Performance and Measurements
  • Game Theory/Incentives

Day 3

  • System Dynamics

Course Materials

Provided

  • Participants receive readings, case studies, spreadsheet files, and lecture slides, and will be given access to the pre-course web-based activities.

Recommended

  • Students need a laptop with Microsoft Excel and the ability to connect to a high-speed internet connection (internet access is provided for onsite portions of course).

Course Prerequisite and Related Certificate Information

For those interested in earning the Health and Humanitarian Supply Chain Management Certificate, this course is the third and final of the three-course certificate program. To earn the certificate, participants must register and complete the following courses within three years:

  1. Pre-planning Strategy for Health and Humanitarian Organizations
  2. Tactical Decision Making in Inventory and Supply Chain Management
  3. Systems Operations in Health and Humanitarian Response

The Georgia Tech Health and Humanitarian Logistics Professional Certificate Program is an executive education program designed for practitioners in non-governmental organizations (NGOs), government, industry, and the military who are active participants in health and humanitarian sectors. The courses are developed for practitioners seeking to build skills to improve decision making in preparedness, response operations planning, and system design. Courses include many interactive components, such as case studies and games, which help professionals in the humanitarian world to link the challenges and decision-making tradeoffs they face in practice with the systematic approaches, tools, and techniques presented.

Course CEUs

This course provides for 2.20 continuing education units (CEUs).

Course Fees

Standard: $2,400.00, Alumni/Org Discount: $2,160.00, Certificate: $1,992.00 (cost of each course when signing up for and paying for a multi-course certificate program).

First time attendees pay the listed course fee. If you are a returning student of the Supply Chain & Logistics Institute (SCL) courses, you will receive a 10% discount which you will enter at the "Check Out" page. Use Coupon Code SCL-Alum.

There are also discounts available for multiple-team member registrations, to those who prepay for all the courses in a specific certificate, to active/retired military, or to members of certain organizations (click this link for a listing).

Discounts cannot be combined. To receive the coupon code for these discounts, call 404-385-8663 or send us an email prior to registration

The program fee for LIVE courses (non-online) includes continental breakfasts, lunches, breaks, parking, internet access, and all classroom materials.

If the Supply Chain & Logistics Institute must cancel a program, registrants will receive a full refund. Georgia Tech, however, cannot assume the responsibility for other costs incurred. Due to program enrollment limits, early registration is encouraged. Registrations will be acknowledged by a letter of confirmation from Professional Education.

Course Times

On the first day, please check in at least 30 minutes before the class start time.

  • Morning session (8:30am-12:30pm)
  • Lunch (12:30am-1:30pm)
  • Afternoon session (1:30am-5:00pm)

UPCOMING OFFERINGS

May 17, 2019 to May 18, 2019
Georgia Tech Global Learning Center
 
 
 
ISyE location map

Supply Chain & Logistics Institute
H. Milton Stewart School of
Industrial & Systems Engineering
765 Ferst Drive, NW, Suite 228
Atlanta, GA 30332
Phone: 404.894.2343