Areas of Focus
This course prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain. The course includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
Please review https://pe.gatech.edu/technology-requirements to ensure that the system you will be using is capable of accessing this online course.
Online courses are offered through Georgia Tech Professional Education. The interface is provided via Moodlerooms and is primarily point-and-click, and can be learned by anyone capable of using a web browser. There is no software to distribute, and no experience with HTML or other technical knowledge required.
Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.