Special Note

Course Description

This course prepares students in the basics of supply chain and supply chain’s roles within organizations. The course includes defining supply chain management and the various domains within supply chain (i.e., customer service, manufacturing and service operations, order management, procurement and supply management, demand planning, inventory management, warehousing operations, and transportation operations). It includes an explanation of how the supply chain supports organizations’ strategic and financial goals.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center administrators, clerks, analysts, supervisors, and managers Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Inventory Planners Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts Order Management Supervisors, Managers, Analysts Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers Manufacturing analysts, Manufacturing supervisors, Manufacturing clerks, Manufacturing Managers Service Operations supervisors, Service Operations Managers Inventory Managers, Inventory Clerks, Inventory Analysts Inventory Cycle Counters Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Define supply chain management – flows, metrics, frameworks, goals, and organizational structures Describe the various types of information systems and technology currently used in the supply chain Describe how teams work together to create successful customer relationships Summarize the customer satisfaction model Discuss the difference between internal and external customers Explain the difference between manufacturing and service operations Recognize the steps in the procurement process Understand that there are different types of buyer-supplier relationships Define the concept of strategic sourcing Explain why it is important to consider the total cost of ownership when making purchases Categorize the different types of demand patterns Discuss the importance of S&OP in the integrated supply chain List several KPIs for successful inventory management Articulate some of the key operations of a warehouse (e.g., receiving, storage, product placement, filling orders, and order picking processes) Understand how different areas of product transportation affect the overall success of companies Identify the challenges in establishing efficient and effective transportation processes within industries Determine which modes of transportation are more cost effective in given situations and why Demonstrate metrics used to measure transportation service quality and efficiency

What is Covered

Learning Blocks Warehousing Operations is a self-paced course consisting of 11 Learning Blocks. At a typical pace, the course can be completed in 11 weeks (1 block per week). Supply Chain Concepts Supply Chain Technology Managing Customer Relationships Customer Service Order Management Manufacturing & Service Operations Procurement and Supply Management Inventory Management Demand Planning Warehousing Operations Transportation Operations The Supply Chain Game *This course can prepare students to pass the Supply Chain Management Principles Certification developed by the LINCS Consortium in Supply Chain Management.

Course Prerequisite and Related Certificate Information

None.

Course Times

This course is offered in an online format.

Course Materials

Provided online.