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LEAP: Supply Chain Management Principles

Course Description

This course prepares students in the basics of supply chain and supply chain’s roles within organizations. The course includes defining supply chain management and the various domains within supply chain (i.e., customer service, manufacturing and service operations, order management, procurement and supply management, demand planning, inventory management, warehousing operations, and transportation operations). It includes an explanation of how the supply chain supports organizations’ strategic and financial goals.

Who Should Attend

  • Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers
  • Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center administrators, clerks, analysts, supervisors, and managers
  • Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers
  • Business and Systems Analysts
  • Supply Chain Education and Human Resource Management personnel
  • Inventory Planners
  • Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts
  • Order Management Supervisors, Managers, Analysts
  • Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers
  • Manufacturing analysts, Manufacturing supervisors, Manufacturing clerks, Manufacturing Managers
  • Service Operations supervisors, Service Operations Managers
  • Inventory Managers, Inventory Clerks, Inventory Analysts
  • Inventory Cycle Counters
  • Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

  • Define supply chain management – flows, metrics, frameworks, goals, and organizational structures
  • Describe the various types of information systems and technology currently used in the supply chain
  • Describe how teams work together to create successful customer relationships
  • Summarize the customer satisfaction model
  • Discuss the difference between internal and external customers
  • Explain the difference between manufacturing and service operations
  • Recognize the steps in the procurement process
  • Understand that there are different types of buyer-supplier relationships
  • Define the concept of strategic sourcing
  • Explain why it is important to consider the total cost of ownership when making purchases
  • Categorize the different types of demand patterns
  • Discuss the importance of S&OP in the integrated supply chain
  • List several KPIs for successful inventory management
  • Articulate some of the key operations of a warehouse (e.g., receiving, storage, product placement, filling orders, and order picking processes)
  • Understand how different areas of product transportation affect the overall success of companies
  • Identify the challenges in establishing efficient and effective transportation processes within industries
  • Determine which modes of transportation are more cost effective in given situations and why
  • Demonstrate metrics used to measure transportation service quality and efficiency

What Is Covered

Learning Blocks

Warehousing Operations is a self-paced course consisting of 11 Learning Blocks. At a typical pace, the course can be completed in 11 weeks (1 block per week).

  1. Supply Chain Concepts
  2. Supply Chain Technology
  3. Managing Customer Relationships
  4. Customer Service
  5. Order Management
  6. Manufacturing & Service Operations
  7. Procurement and Supply Management
  8. Inventory Management
  9. Demand Planning
  10. Warehousing Operations
  11. Transportation Operations
  12. The Supply Chain Game

*This course can prepare students to pass the Supply Chain Management Principles Certification developed by the LINCS Consortium in Supply Chain Management.

Course Prerequisites


Course Fees

The cost of the course is $350 for the self-paced version. You will be provided with a URL, username and password to access the material. You must complete all required learning blocks to be awarded a Georgia Tech Course Completion certificate.

Course Location

This course is offered in a self-paced online format, and you may start anytime.

Technical Requirements

Minimum Requirements

Please review to ensure that the system you will be using is capable of accessing this online course.

User Interface

Online courses are offered through Georgia Tech Professional Education. The interface is provided via Canvas LMS and is primarily point-and-click, and can be learned by anyone capable of using a web browser. There is no software to distribute, and no experience with HTML or other technical knowledge required.


ISyE location map

Georgia Tech Supply Chain and
Logistics Institute
H. Milton Stewart School of
Industrial & Systems Engineering
765 Ferst Drive, NW, Suite 228
Atlanta, GA 30332
Phone: 404.894.2343