Areas of Focus
As Manager of Competitive Insights, LLC, Tami Kitajima is responsible for project management and customer support. She also provides guidance on strategic business analysis and business process development in the retail sector. Her most recent projects include collaboration with Federal Emergency Management Agency (FEMA) to develop a sustainable supply chain during a catastrophic event. She actively develops CI's Project Management Methodology to enhance efficiency of customer projects and Customer Training Delivery systems.
Tami has 8 years of operational management experience in the retail industry at a Fortune 500 company. She was a manager of the highest volume and most profitable store in the Atlanta area. Responsible for all aspects of store operations including sales, logistics, and operations, she managed 23 employees. Her customer experience involves extensive training in customer contact, strategic questioning for customer needs, and closing the sale. In logistics, she was involved in receiving, merchandising, inventory management, promotional strategies, loss prevention management, and vendor management. As an operations manager, she was responsible for the hiring process, training of new employees along with the entire team, accounting process, and assets management.
Tami received her MBA in Management from Southern Polytechnic State University, while serving as a graduate assistant in Operations Management. Her work included one-on-one tutoring, assisting on publications, and lecturing for both undergraduate and graduate Operations Management courses consisting of concepts such as forecasting, inventory management, quality management, and scheduling.