Emergencies push supply chains into conditions they were never designed for. Demand surges, resources become scarce, and leaders must make fast decisions with limited information. Dr. Mathieu Dahan will share insights from his research on how service systems and workforce models perform under stress, and how flexible capacity and smarter allocation policies can improve response outcomes. The session is designed for leaders responsible for continuity planning, public-private coordination, and operational risk, offering a clear view of what more resilient response systems can look like.