What Is LastMile-IQ?

LastMile-IQ is an open-access question-and-answer platform designed specifically for last-mile delivery professionals. The platform captures real-world operational knowledge and makes it searchable for practitioners, leaders, researchers, and technology providers.

Users can:

  • Ask operational questions

  • Explore expert responses

  • Search a growing archive of industry knowledge

  • Benchmark solutions used across organizations

  • Learn from peer experiences

  • Connect with verified experts and practitioners

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✓ Get proven solutions from industry experts — no guesswork

✓ Available in English & Spanish — focused on the Americas

How It Works

1. Ask Last-Mile Questions

Operational teams submit questions based on real-world challenges.
Examples include:

  • Which KPIs improve performance without creating gaming?
  • When does dynamic routing help or hurt operations?
  • How should service levels be adjusted when density changes?
  • What causes failed deliveries and which fixes work best?
  • How can organizations reduce cost per stop while maintaining service quality?


2. Verified Experts Provide Answers

Industry leaders and experienced practitioners contribute evidence-based responses grounded in operational experience.
 

3. Georgia Tech Curates Knowledge

Responses are organized and structured into a searchable knowledge repository, ensuring information remains accessible and valuable over time.
 

4. Community Applies & Learns

Organizations can immediately apply insights, benchmark approaches, and continuously improve last-mile operations

Project Requirements

  • Engineering Design
    The project must involve a recommendation for change(s) to an existing system or the development of a new system and an economic analysis of the associated costs and benefits.
  • Magnitude
    Each team member is expected to spend a minimum of 12 productive hours per week on the project for a total of 180 hours for the semester, which equates to a minimum of 1080 hours for a six-member team. The project’s scope must be consistent with this expectation.
  • Value
    The value of the project to the client must be commensurate with the amount of time spent.
  • Methodology
    The project must require the use of substantial industrial and systems engineering tools and methods learned in the curriculum.

Client Responsibilities

  • Identify a real need the organization is facing.
  • Ensure that there is significant design content in the proposed project; that is, the scope of the project must be such that a recommendation for a change to a system is made and there is demonstrated value for implementing the change, and that it has a significant impact on the organization.
  • Meet with the student team on the site at the facility to explore possibilities, and determine the scope of the project.
  • Assign a responsible technical or managerial person to give the team appropriate guidance, operations and economic information, and site access if needed. During the semester, this person will need to spend approximately 2-4 hours per week interacting with team members.
  • Make arrangements for an appropriate level of management to receive and consider the team's formal proposal, interim report, tentative results, conclusions, and final design.